Cancellation/No Show Policy

When you schedule an appointment, we set aside enough time to provide you with the highest quality care. We understand that unanticipated events happen occasionally in everyone’s life and it is our desire to be fair to all Patients. We have implemented the following policies that will take effect for all patients in order to reduce recurrent late minute cancellations and missed appointments. All patients will be required to have a credit card on file with our Secure Payment System:

24-hour Cancellation Notice 

24-hour notice is required when cancelling an appointment. This allows for someone else to schedule an appointment during that time. If you are unable to give us 24 hours advance notice, including voicemails left with less than a 24-hour notice you will be charged $75 for your missed appointment fee. This amount will be charged to your credit card on file.

How to Cancel Your Appointment

To cancel your appointment, please call (919) 881-2100. If you do not reach the receptionist, you may leave a detailed message on our voice mail. If you would like to reschedule your appointment, please leave your name and phone number. We will return your call promptly.

No-show Policy

Anyone who either forgets or consciously chooses to miss their scheduled appointment for any reason will be considered a “no-show.” They will be charged $75 for their “missed” appointment.

Late Arrivals

If you arrive late, your session will be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your appointment may have to be rescheduled.  Late arrivals that have to be rescheduled due to time limits will be considered a No-show and will be charged $75 for their “missed” appointment.

Sincerely,

Eileen M. Slutsky and Staff,


By signing below, I authorize Aesthetics by Eileen Laser & Skin Care Medical Spa to charge my account $75 for cancelling without 24-hour notification or for a “no show” for my scheduled appointment. I understand that Aesthetics by Eileen Laser & Skin Care Medical Spa will charge my account each time for cancelling without 24-hour notification or for a “no show” after scheduled appointment in accordance with the terms, rules, regulations and conditions of this agreement. Additionally, I authorize Aesthetics by Eileen Laser & Skin Care Medical Spa to charge my credit/debit card on file upon receiving additional services (at my request).

I hereby authorize Aesthetics by Eileen Laser & Skin Care Medical Spa to keep my credit card information on file and to charge this card, if necessary, in accordance with the terms of this agreement. I acknowledge receiving and reading a copy of this agreement.

Print Name                                                                       Date

 

 

To facilitate our offices reopening we will be following established safety protocols, and we ask visitors to do the same. Review the Covid-19 safety procedures here.